Application
This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.
This unit applies to individuals who need learning skills at Australian Core Skills Framework (ACSF) level 3 to undertake a vocational training pathway or workplace tasks.
This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to respond to workplace problems | 1.1 Identify routine workplace problems 1.2 Investigate a range of strategies for responding to workplace problems |
2. Propose problem solving strategies | 2.1 Identify a potential workplace problem 2.2 Identify factors contributing to the selected workplace problem 2.3 Propose appropriate problem solving strategies |
3. Review problem solving strategies | 3.1 Seek feedback from appropriate person 3.2 Record and review feedback 3.3 Revise strategies as appropriate |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance | Description |
Writing | Records feedback from trainer or supervisor | |
Oral Communication | Discusses problem-solving strategies with trainer or supervisor | |
Problem Solving | Identifies problems and plans strategies for responding to them | |
Planning and Organising | Develops strategies to respond to problems |
Sectors
Learning